Where and how do we return recalled Mattel Toys?
Question by Lisa M: Where and how do we return recalled Mattel Toys?
I’m angered at the way this MAttel recall is being handles, or not handled as the case may be. We own a few of those recalled Mattel toys, including the Dora Talking House and some of the figurines. I went to the Mattel site, as well as the Walmart and Toys r Us sites, and none of them have any information on what to do about the recalled toys. I saw on the national news that one can return the toys for vouchers, but how can one does not know where or how to return the toys? This is gross neglect by these companies and I’m sickened, especially when it is affecting our children’s health!.
Best answer:
Answer by Elite Knight
Contact Fisher-Price at 1-800-916-4418 and www.service.mattel.com/
What do you think? Answer below!
Here is a photo list of the Fisher-Price toys the company has recalled in cooperation with the United States Consumer Products Safety Commission:
http://service.mattel.com/us/recall/39054_IVR.asp?prod=
Here is the official notice from the CPSC:
http://www.cpsc.gov/cpscpub/prerel/prhtml07/07257.html
Click on the first link and examine the toys that Mattel has recalled. If you have one or more of the toys click the radio button that reads, “I think I own one or more of these products,” then click “Continue.” Determine whether you purchased the products before or after May 1, 2007. If you click on radio button that reads, “I purchased my product(s) prior to May 1, 2007,” and then click “Continue,” you will receive a notice stating that your product is not affected by this recall. However, if you indicate that you bought the items after May 1, you will receive the following statement (click on link):
http://service.mattel.com/us/recall/39054_IVR.asp
Follow the directions. I hope all goes well. I empathize with your frustration and I share your anger. And though it may sound jingoistic, I advise you to stop buying toys made in China. They clearly don’t have the same standards for quality control that we expect from U.S. companies.