Q&A: Whirlpool flame lock water heater recall?

Question by jasmin_flower69: Whirlpool flame lock water heater recall?

My sis in law’s maintenance guy is trying to rip her off and we were wondering, if anyone out there knows, Is this product under recall? I know the thermocoupler is supposed to be, but the recall page at the actual whirlpool site is conveniently off line.

If anyone out there could tell me if it is and if possible when it became under warranty? She just got it installed 3 months ago and they’re trying to tell her that she must have damaged it, and she must replace it, as no water heater breaks that quickly. We’re wondering if they got it cheap after the recall and are using it as a scam.

Thanks in advance!

Best answer:

Answer by paranut59
As I understand it, the unit has a 12 year tank warranty but Whirlpool is only offering a one time replacement of the crappy thermocouple. Most Home Improvment stores are not even carrying the replacement, you have to order it.
As for the guy who refuses to repair it, he is just a lazy slug.
Installation date is what matters, not when it was made. Besides, any reputable service company stands behind anything and everything they sell. In our company, we offer a 100% money back guarantee for up to 2 years on anything we install. Simply put, if you don’t like it, you don’t keep it. Have her call a factory trained Whirlpool repairman and report the other jerk to the BBB.
Consumer reports on this particular item are nightmarish, sorry.

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