Apple iMac 27 Inch Horrible Customer Service Experience Turned Positive!

UPDATE 12/11/11 THIS ISSUE HAS NOW BEEN RESOLVED BY APPLE. I COMMEND THEM FOR STANDING BEHIND THEIR PRODUCTS AND RESOLVING MY ISSUE FOR ME. I WILL REMAIN A MEMBER OF THE APPLE PRODUCT FAMILY! I’m not bashing Apple. I have owned and still own many of their products. However, I am extremely dissatisfied with the design flaw that is present within the iMac 27 inch display and Apple Customer Care’s response to the issue. Dust seeps into the display and creates large dust spots over time. This is a product design flaw and Apple should be held legally accountable to offer a product recall to either repair, replace or refund customers. This video explains the steps that I took to escalate the issue within Apple. I was polite during my communications with Apple and took many more steps than any customer should have to take, to attempt to get an issue resolved (especially for such an expensive product)! My attempts were unsuccessful and the bottom-line is that I’d have to drive to my local Apple Store (about 100 miles away) and then pay to have the issue resolved. It would also not be resolved the same day, so that’d be around 400 miles worth of gas money out of my pocket plus the repair cost. Shipping the iMac 27 inch to Apple for repair was not an option. I even made Apple aware of the fact that since my warranty had expired that I removed the outer glass myself and attempted self-repair. I reiterated that there is an obvious design flaw with their iMac 27 inch but they did not …

Video Rating: 5 / 5