Q&A: can i get my money back for an infant product on recall instead of repairing it?

Question by ctlm1024: can i get my money back for an infant product on recall instead of repairing it?

baby car seats, cribs, playpens

Best answer:

Answer by JB
Generally no. I don’t know of any that do. My car seat was recalled & the “fix” was ridiculous – it took my carrier style seat that pops in & out & made it completely stationary & there was no option for refund. All those crib recalls now – their fix is to make it so the rail won’t drop at all on the side (which is a BIG deal for short people because it can mean NOT being able to put a sleeping baby over the rail…) and again no refund available. They are not required to refund or exchange if they can make a fix of basically ANY kind to make it safe for use, even if it makes it less functional.

I wish it were different. It stinks when you get stuck with something that doesn’t operate the way it is supposed to, especially if it disables a feature that was KEY to why you bought it.

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