I need to explain the level of a consumer’s expectation of a recalled product,suchas a DvD player.?

Question by sherry a: I need to explain the level of a consumer’s expectation of a recalled product,suchas a DvD player.?

Best answer:

Answer by Aaron
You don’t give much on details. But personally, if I owned a DVD that was recalled, my expectations would be that they provide shipping to and from my home, and a very quick replacement at no additional cost. Also a quick, “sorry to inconveniece” you letter signed by the president of the company.

my 2 cents… hopefully this is the type of response you were looking for.

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