product recall question?
Posted by James on January 17, 2011 · 4 Comments
Question by stacy n: product recall question?
do you have to have a reciept to return a baby product that has been recalled due to infant death
http://www.cpsc.gov/CPSCPUB/PREREL/prhtml08/08381.html
how do i make them give me full price .. which is what was paid for it , its on sale now
not on sale now at walmart , but every comparable website that still sells it has it for alot cheaper than i paid for it
Best answer:
Answer by Johnny
you dont need a recpeit with recalls.. print out that page that u show and they should refund you! good luck
What do you think? Answer below!
You shouldn’t have to have a receipt, since it was recalled.
It shouldn’t be on sale now, the stores shouldn’t even be selling it. Just tell them you want full price for it and see what they say.
thank you so much your question actually helped me
thanks for the link
Call the 800 number for the retailer you purchased the product from. The numbers are included in the link that you sent. They should be able to advise you about how to get your full refund.
Not needing a receipt isn’t entirely true. Generally you need a receipt if you expect to get reimbursed from a store rather than the manufacturer. If I bought a toy from Kmart and tried to return it to Target, I would find it difficult to believe that Target would refund you the money because it was recalled. At best, you’d be hoping for a store credit but without a receipt, that’s a pretty big stretch.
If you do the recall directly with the manufacturer, that’s a different story. They will usually credit you for the MSRP of the product or offer a comparible replacement.
Some stores may opt to give you store credit in liu of a cash refund if you don’t have your receipt. That’s usually on a case by case basis. Some stores keep your purchase history for 30-60 days based on your credit card number. Check with your retailer for this and hopefully, they still have record of your transaction.
In response to your second question. You can’t. Without a receipt, the best they can do is give you the sale price because they don’t know how much you bought it for or even when or where for that matter.